TC Lottery - Privacy Policy

Information We Collect

Personal Information You Provide

When you register for or use TC Lottery at tclotteryapp.in.net, we collect identity data (full name, date of birth, and government-issued ID such as Aadhaar, PAN card, or Voter ID) for age verification and KYC compliance under applicable Indian law. We also collect contact data including your mobile number, email address, and residential address, along with account credentials such as your username and encrypted password.

Financial data is collected when you make deposits or request withdrawals. This includes payment instrument details linked to services such as PhonePe, Google Pay (GPay), BHIM UPI, net banking, or debit cards. We do not store full card numbers or UPI PINs; payment tokenisation is handled by our PCI-DSS-compliant payment processor.

Information Collected Automatically

Our platform automatically logs device and technical data, including IP address, device identifier, operating system, and browser version, each time you access TC Lottery. Usage data such as ticket purchases, draw participation, session duration, and navigation paths is also captured to ensure platform integrity. Approximate location is derived from your IP address solely to verify that you are accessing the platform from a permitted jurisdiction within India.

Information From Third Parties

We may receive supplementary information from identity verification bureaus, fraud-detection services, and payment gateways to cross-check the details you submit. Where required by the Prevention of Money Laundering Act (PMLA) or other Indian regulations, we may also consult publicly available government databases.

How We Use Your Information

Service Delivery and Account Management

TC Lottery processes your personal information to create and maintain your account, complete KYC verification, process UPI or bank transfers, distribute prize winnings, and provide customer support. This processing is necessary to perform our contract with you. Withdrawal requests, for example, require us to match your registered bank account or PhonePe/GPay-linked mobile number against your verified identity before funds are released, typically within 24 to 72 hours of approval.

Legal and Regulatory Compliance

We retain KYC and financial transaction records for a minimum of five (5) years in line with PMLA obligations and Income Tax Act requirements. TDS (Tax Deducted at Source) is applied to applicable prize amounts as mandated under Section 194B of the Income Tax Act, and we share necessary data with the Income Tax Department for this purpose. We also disclose information in response to lawful orders from courts, regulators, or law-enforcement agencies.

Security, Fraud Prevention, and Communications

Usage and device data helps us detect account takeovers, collusion, and fraudulent transactions in real time. We send transactional messages (draw results, payment confirmations, security alerts) as part of our service obligations. Promotional communications, such as bonus offers or new game launches, are sent only where you have opted in, and you may unsubscribe at any time via the link in any marketing email.

Your Rights

Access, Correction, and Deletion

Under applicable Indian data-protection principles, you have the right to request a copy of the personal information TC Lottery holds about you, to correct inaccurate or outdated data, and to request deletion of your data where we no longer have a legal basis to retain it. To exercise any of these rights, submit a written request to the contact address below. We will acknowledge your request within 72 hours and aim to fulfil it within 30 days.

Consent Withdrawal and Objection

Where processing is based on your consent, such as receiving promotional emails or push notifications, you may withdraw that consent at any time without affecting the lawfulness of prior processing. You may also object to processing carried out on the basis of our legitimate interests. Please note that withdrawing consent for certain essential processing (for example, KYC verification) may result in suspension of your account, as compliance with Indian regulatory requirements is non-negotiable.

Complaints

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the relevant Indian data-protection authority or seek redress through applicable legal channels.

Contact Us

How to Reach Us

For privacy-related queries or to exercise your data rights, email us at [email protected]. We respond to all privacy requests within 72 hours on business days. Please include your registered mobile number in your message so we can verify your identity promptly.